It’s your moving day, you just done your walk-around inspection and have left the lot of your pick up location. Although, after you return home and get ready to load your belongings, you finally have a chance to thoroughly look at your rental contract and notice something is a little off. We’re all  human and we make mistakes, however, if this happens to occur during your move, do not panic. We have a solution to the error.

Making sure the contract is correct prior to leaving the lot can be helpful to prevent any issues.

Making sure the contract is correct prior to leaving the lot can be helpful to prevent any issues.

  1. The first person to contact is the pick up location. The contact number for the pick up location can be found on your rental contract and would be the best to help correct the error. Whether it is an error of the mileage, the fuel gauge or either the incorrect drop off city. The pick up location can assist. If for some reason you are unable to reach them directly via phone, you can contact customer service to help.
  2. If the error occurred after the fact you have completed the rental,  the pick up location would still be the best contact person if you’re doing an In-Town move. If you’re completing a One-Way move, the drop off location would then be the best contact team. The drop off location number can also be found on your rental contract on the mid-section of your rental contract.
  3. Contacting a team member about the issue can also be done by going to your U-Haul Account or connecting with a live chat representative.

If you ever had a error on your rental contract, who did you contact to help fix? What method of contact did you use to contact a team member about the error? Share in the comment section below.

 

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