Ask the Expert

Do you have questions about moving, storage or organization? We are here to help! Whether you need to know the best way to pack an item, or to determine which type of moving equipment you need, we have the answer. To ask the expert, utilize the forum below to ask a question, or email us your questions at . We’ll either respond to the post directly, or your question could be selected as one of our featured questions!

You can also read the answers to the most popular “Ask the Expert” questions in the Most Read Answers section.

75 Responses to Ask the Expert

  1. pete says:

    Your website does not have a reserve option

    • Wendy B says:

      Hi Pete, thanks for your question! We do not reserve moving equipment at the Moving Insider website, but you can make a reservation online by visiting, and entering your desired pickup date and location, as well as your destination (drop-off) location. Thanks again for your question and have a great move!

  2. Pam Jolly says:

    Hi,last year I moved and drove one of your 24′ trucks from Baton Rouge, LA to Denver Co and was quite comfortable with the handling. However, I am moving back to Baton Rouge and plan on another 24′ truck but with my car loaded on a carrier (not dolly). I am nervous about the carrier and handling since I have never towed anything before! Can you help me with anything I should be aware of? I am a 62 year old female with a sense of adventure, but not sure about maneuvering the truck and carrier. Thank you for any insight.

    • Wendy B says:

      Hi Pam, and thanks for your question. Believe it or not, towing an auto trailer behind your moving truck is not as daunting as it seems. To start, you want to be sure to load your vehicle securely (this post explains how) many centers are happy to do this for you. Drive about 10 MPH under the speed limit when towing an auto trailer, and remember that the stopping distance of your truck/trailer combination will be greater than that of the truck alone, so allow extra distance between you and the car in front of you. For more tips, take a look at this post: 6 Simple Trailer Driving Tips, and this one: Ask the Expert: Driving with a Trailer. Good luck on your move, Pam. Let us know how it goes!

  3. Pam Jolly says:

    I certainly will! You have set my mind at ease and I appreciate the vital info you provided. Thank you.

  4. travis doney! says:

    How big are the furniture pads that you guys rent and sell?

    • Wendy B says:

      Hi Travis, and thank you for your question! We don’t rent or sell furniture pads on Moving Insider, but these ones are made of recycled denim. They measure 65″ x 85″ and come with a reusable bag for storage. I hope they work for you, and good luck on your move!

  5. Geri says:

    Hi: Are there specific instructions/pictures on how to pack certain boxes like the Dish Barrel Cell Kit with the dish barrel box –not just putting the boxes together but showing how to put the stemware/plates actually in the box?

  6. Paige E says:

    Hi Geri,

    Thanks for your question! We do have a few instructions as well as videos below on how to pack specific boxes. Check out some of the options below:

    Glass Pack Kit

    How to Pack Moving Boxes

    Minute Moves – Dishes

    Happy packing!

  7. Patti Castro says:

    What is the mileage fee for Lubbock, TX to McCamey, TX. I know that we get 168 miles with the rental, but it will be 244 miles total by the time we return the truck to Odessa, TX. That gives us about 80 miles over. What is the fee we apply to that 80 miles?

  8. rachael says:

    how many mpg do you get in a 17′ uhaul truck?

  9. Paige E says:

    Hi Rachel, our 17′ Truck gets 10 mgp. Click here for more of the truck’s features.

  10. Nick says:

    Any suggestions moving personal effects (framed photos/mask collection et al) no furniture from US East Coast to West Coast Mexico ?

    • Paige E says:

      Hi Nick, we would recommend U-Box portable storage. This a great way to transport your goods internationally! Click here for more info on this program!

  11. Jenna says:

    Hi Jennifer,

    I’m reaching out in response to your “Change of Address Checklist: Who to Notify First” article.

    I wanted to ask whether you’d be interested in including a link to Updater ( in your article. Updater provides change of location services all in one place, from filling out your change of address forms to notifying the businesses that you care most about — minus all the headaches and paperwork. I think it would be a great addition to the moving tips that you’ve outlined so well in your article.

    Let me know what you think! I can best be reached at


  12. Elizabeth Ingersoll says:

    Moving from De Pere, WI to Charles Town, WV and only need a 17 foot truck one way. Approx. 870 miles, but say 900 to be safe. What would be the cost – only need the truck.

    • Paige E says:

      Hi Elizabeth, The rates can be located through You will need to know the day you want to pick up the equipment as day of the month does play a factor in our rates they are usually higher towards the end of the month. You can also speak to one of U-Haul’s Reservation Specialists at 1-877-230-4427. That is the number the Regional Office for De Pere, WI who will be responsible for scheduling the reservation for pick up. They can provide you with rates any discounts they may offer and help in making the reservation!

  13. Rick Moses says:

    Is Safe Move Plus available in Canada

  14. diane says:

    why is my cargo carrier on roof bouncing? its correctly installed but still moving

  15. Muhammad Javed Iqbal says:


    Does U-Haul require any advance notice before vacating a storage unit and closing/terminating the contract at customer request? If yes, how many days is the notice period ?



    • Paige E says:

      There is not a set amount of days U-Haul requires you to give before vacating the storage unit; however U-Haul does request that you let the location know ahead of time so they can ensure that the next month’s bill is not generated. They normally do not prorate the month so contracts will usually end on the last day of the billing cycle.

  16. Lana says:

    I am about to drive 26′ truck first time long distance and would appreciate any tips on fueling – even thinking of navigating gas stations makes me nervous!


    • Paige E says:

      Lana, this post is a 1st hand experience about driving a 26′ moving truck for the first time! I think it could give you some great isnight! As for the fuel, know that the 26′ truck takes unleaded fuel, holds 57 gallons and gets 10MPG. For more information, click here!

  17. daniel dwnt says:

    Jesse Professional Movers in Southern California just cancelled my order with 1 day notice. What the hell do I do?

  18. Leslie Llanos says:

    I going to rent a 17 truck how much wii cost aprox from 33326 to 34986 round trip 230 miles total

  19. Cindy says:

    I can’t get the rear door open and all the handles are released

  20. donaldclair says:

    I wish you had a number to call for help. I give up on managing through your site. Nothing seems to work

    • Paige E says:

      Hi Donald, I’m sorry you’ve had a hard time managing the site. You can contact a U-Haul representative by phone 24 hours a day at 1-800-GO-UHAUL (46-84285).

  21. Cindy Lees says:

    will a standard size washer and dryer fir in the 5 by 8 foot covered trailer?

  22. Richard says:

    Can I fit a king size mattress, albeit with a sag, into a 5′ x 8′ U Haul Cargo trailer? It is evident a king mattress will fit into a 6′ x 10′, and for whatever reason the door opening on a 5′ x 8′ trailer is larger than a 5′ x 10′, which is why I inquire on a 5′ x 8′. Thanks

  23. BOB G says:

    Do you have suggestions of how I determine what size unit will fit my needs?

    • Paige E says:

      Hi Bob, you can determine the best storage unit size you need by the amount of rooms you will be storing as well as the room’s size in square feet. You can find more information on choosing the right storage unit size in this blog post on here.

  24. gidget says:

    I have a 70″ tall refrigerator I need to move from Dallas to Houston. Can I use a trailer to move it? If so, what size?

  25. Ginger & Brad says:

    Hello! We need to move a travel trailer to the next town. We don’t have a truck to pull it & was wondering if you guys did. One big enough & with the right “hook-ups” in order to do this. If not, do you know of a place tht does? We just need to rent one for the day. Thank you ~ Ginger

    • Paige E says:

      Hey Ginger! Depends on how heavy your travel trailer is, but I think one of U-Haul’s pickup trucks will do the job. They can tow up to 5,500 lbs. They can’t go one way though, so if you planned on leaving the truck in the town you are going to then I’d recommend a 10′ truck. You can check out all the different trucks and their tow capacities here.

  26. Wayne F says:

    Can you tell me how much weight can be loaded in a 20 foot or 24 foot U-Haul truck? The load would fit in a 20 footer but I want to make sure I do not exceed the GVWR for what it is intended to haul.

  27. Katy says:

    Is a 5×8 cargo trailer easier to haul than a 4×8? I found the 4×8 very difficult to back, and when I returned it to U-Haul, the guys behind the counter confirmed that it was very difficult because of the shortness of the tongue. Is there a reason (besides capacity) that the 5×8 is the most popular rental?

  28. MC says:

    Hi, I am planning to move from St. Paul, MN to Chicago, IL at the end of August (27 or 28). I think my boxes would fit in just one Uhalll moving box container, and I need two helpers. Would you give me an estimate of the cost? Thank you!

    • Paige E says:

      Hi there and thank you for reaching out to us. There are many factors used to calculate rates. You will need to look them up on or call 1-800-468-4285.

  29. We shall be storing electronics,TV, speakers and amplifier in a u box for several months in Maine. Are there any special packing procedures to consider? Thanks.

    • Paige E says:

      Hi Don, this blog post may help you when it comes to packing up your electronics. When it comes to specialty boxes, U-Haul has special flat TV screen boxes. You can see the product here or get a tutorial here.

  30. Marait says:

    Hi. I would like to order ubox containers, but my driveway is a little bit elevated and no street parking is allowed by the HOA, do you have any personnel that would check if it is really not possible to park the ubox container on my driveway?
    Sincerely, Mariat

    • Paige E says:

      Thank you Mariat, I apologize but at this time we do not have any personnel to go out to your home to check beforehand. Although, we do suggest getting the full dimensions of your driveway and with the information you can either call or stop by a local center to help. Click here for more information on U-Box portable storage.

  31. Anne M. says:

    Hi, I am moving from Maine to Georgia in about 10 days. I’ve rented a 12′ truck to move my 1 BR apartment; however, the truck does not come with a loading ramp. My brothers-in-law, who are helping me, suggested that it would be very helpful to have one, which I of course already knew, but since it doesn’t come with one, what can we do? Suggestions? As an alternative, one of them offered to build one, but we would need to know dimensions. Please help?

    • Paige E says:

      We think the best option in this case would be to upgrade to a 15′ truck which comes with a ramp. However, if that isn’t an option and you would like dimensions to build a ramp we would recommend calling a U-Haul Center. They will be able to give you detailed measurements right from a truck on the lot.

  32. Phillip Hann says:

    What is the capacity of a metal ramp. I need to move a rolling tool box that weighs approx. 600 lbs. Would a lift gate truck be a better choice.

    • Paige E says:

      Unfortunately, we do not have trucks with lift gates, but you should be able to use the ramp to load the tool box onto a truck. The 14ft is the smallest truck with a ramp.

  33. Moe says:

    Hi, I am moving 1 king mattress with box spring (2 pieces) and 1 queen mattress with box spring. Does they fit in U-Haul 6×12 trailer?

  34. Sonda says:

    Hi, I’m moving 2 queen size mattresses with box, 2 dressers 3 chest of drawers, 4 night stands, kitchen table taken apart 4 chairs, 2 end tables and a coffee table with a few tote. Will a 6×12 trailer work?

  35. jim Parrott says:

    Is the 26 ft. truck gas or diesel?

  36. Sari Stikans says:

    I need to move a king size mattress. What size of truck will I need to rent?

  37. deirdre says:

    Hi – what hours do you work?

  38. Mike says:

    I was wondering if a 6’x12′ uhaul trailer can be backed inside my garage. My question is, will the height of the trailer clear my garage door? Thanks, Mike

  39. Cheryl says:

    What size uhaul truck is required to tow a car on a dolly? I am looking for a one way move. Too much stuff for the car alone but not enough to rent a big truck

  40. TJ says:

    does any mileage at all come included in the base price for the pickup my trip is 100 miles round trip that would add another $59 to my rental making it approximately $90. I can rent a car for a week for $120

  41. Karen Kellett says:

    I keep trying to rent a 15ft. truck . I’m not able to get it in my town, so I have to rent it in a surrounding town. But I want to return it in my town. I don’t want to return it where I have to rent it. There is about a $60.00 difference .

    • Paige says:

      Hi Karen. I would recommend that you contact U-Haul Sales & Reservations so they can assist you with finding the best rate for your move. They can be reached at 1-800-GOUHAUL

  42. U-Haul says:

    Scott, The best course of action here would be to speak with Repwest at 800-528-7134 to discuss coverage & exclusions. Due to the various factors involved with a loss or damage claim, we wouldn’t want to guarantee coverage in all situations.

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